Answers for Buyers, Resellers & Importers
Find practical answers about first orders, payment, shipping, customs, small-batch purchasing, OEM support, quality, repeat orders, and after-sales service.
First Orders & New Buyer Support
New to importing cutting tools? Start with the basic product, quantity and destination information and we can confirm the next steps.
I have never imported cutting tools before. How do I start?
Send us your machining requirements, workpiece material, required sizes, quantity and destination country. We can help recommend suitable tools, prepare a quotation, arrange a trial order and assist with shipping and export documents.
What information is needed before preparing a quotation?
Please provide the tool type or model, required sizes, quantity, workpiece material or application, and destination country. Drawings, photos or existing tool references are also helpful.
Can I get samples before placing an order?
Samples are generally charged. For a few pieces in small sizes, free samples may be available depending on the product and specification. Shipping costs are paid by the customer.
Do you accept small trial orders before bulk orders?
Yes. Most standard tools start from 10 pcs. For custom tools, the MOQ depends on the tool type, material and size, and can often start from around 3 pcs.
Can different sizes or product types be combined in one order?
Yes. Different sizes and product types can generally be combined in one order. The applicable MOQ will be confirmed according to the individual products and quantities.
Can you help me choose the right tool or specification?
Yes. Send us the workpiece material, machining application, required size or an existing tool reference, and we can help check suitable tool types and specifications.
Quotation, Payment & Order Confirmation
Understand how quotations, payment terms and order confirmation are handled before production or shipment.
What does a quotation include?
Our quotation normally includes the product specification, quantity, unit price, MOQ, lead time, payment terms and applicable shipping or trade terms. Special packaging or custom requirements will be listed separately when applicable.
How long is a quotation valid?
The validity period is stated on the quotation. Prices may need to be reconfirmed after this period due to changes in carbide material, coating, exchange rates or freight costs.
What payment methods are available?
Common payment options include T/T bank transfer, Western Union, PayPal and RMB payment.
For some countries, local-currency or local bank transfer options may also be available. Please tell us your country and we can confirm the available payment methods for your order.
What payment terms apply to first orders?
For small first orders, many customers choose PayPal for convenient payment. For larger or custom orders, payment terms are confirmed according to the order value and production requirements and stated in the Proforma Invoice.
Who pays bank or transfer charges?
Bank or transfer charges are generally paid by the buyer unless otherwise agreed. Please make sure the full invoice amount is received when arranging payment.
When is an order considered confirmed?
An order is considered confirmed after the specifications, quantity, price and payment terms have been agreed and the required payment has been received.
Can I modify or cancel an order after confirmation?
Changes may be possible before production or shipment. For custom tools, changes or cancellations may be limited once production has started. Please contact us as early as possible if any order details need to be changed.
Shipment Support
Check available shipping options, transit times, customs arrangements and packaging support before shipment.
How can my order be shipped?
Most orders are shipped by international express, including DHL, UPS and FedEx. For some nearby countries, such as Vietnam, combined land and air transport may also be available. Please confirm the most suitable option with our sales team.
How soon can my order be ready to ship?
Standard-size tools can usually be ready to ship within 1–3 days. For custom tools, lead time depends on the complexity. Simple custom tools can often be produced within about 7 days. Special coatings such as DLC or certain PVD coatings may add another 3–5 days. Complex custom tools require individual confirmation. Custom inserts requiring new tooling or molds may take around 20 days.
The expected dispatch date will be confirmed with your quotation or order confirmation.
How long does shipping take to my country?
International express usually takes about 3–7 days. Delivery to remote areas may take around 10 days, depending on the destination and carrier.
Can you help with customs clearance and import arrangements?
For certain countries and shipping routes, customs-handling or double-clearance options may be available. Please send us your destination country and order details so we can check the suitable arrangement.
Final import duties, taxes and local customs requirements depend on the destination country.
Do import regulations or required documents vary by country?
Yes. Import procedures, taxes and required documents can vary by country. Please tell us your destination country so we can confirm the standard documents available for your shipment.
Do I need to provide a tax ID or importer number for customs clearance?
Some countries require the consignee's tax or importer identification number for customs clearance. Common examples include GSTIN or IEC in India, CNPJ in Brazil, EORI in the EU and GB EORI in the UK.
Requirements vary by destination, so please provide your country and the required company or tax information before shipment when requested.
Are shipping costs included in the quotation?
Shipping costs are usually calculated after the order details are confirmed. We will check the available shipping options and provide the freight cost separately for your confirmation.
What shipping documents will I receive?
Standard shipment documents generally include the Commercial Invoice and Packing List. Tracking information, airway bill or bill of lading will also be provided according to the shipping method.
Additional documents can be discussed when required for the destination country or order.
How are cutting tools protected during shipping?
Each tool is packed in an individual protective box, with additional cushioning and reinforced outer cartons when needed.
If visible transit damage occurs, please keep the packaging and damaged products and send us clear photos or videos so we can assist with the carrier follow-up.
Quality, Delivery & After-Sales Support
Review how product quality, batch consistency, delivery and after-sales issues are handled during cooperation.
How does HY control product quality?
Quality control starts with material selection. Our cutting tools are produced on imported five-axis CNC grinding machines and go through three inspection stages throughout production and delivery.
Finished tools are inspected after production before being placed into stock, checked again before packing, and reviewed once more before shipment to confirm the final product condition.
Voir « Fabrication et qualité »How do you ensure repeat orders match previous batches in quality and specifications?
We keep the confirmed specifications, drawings and order records from previous batches to maintain consistency for repeat production.
For custom tools, key dimensions and tolerances are reconfirmed before production, followed by final inspection before shipment.
How do you keep bulk orders on schedule?
With strong production capacity, most standard products can be produced within one week when production is required.
For large custom orders, we calculate the production schedule according to the quantity, tool complexity and manufacturing requirements. Urgent orders can also be arranged for expedited production when capacity allows.
What happens if production or shipment is delayed?
If an unexpected delay occurs, we will inform you of the reason and updated schedule as soon as possible.
Where practical, we will also discuss alternative production or shipping arrangements to help reduce the impact on your delivery schedule.
What should I do if there is a quality problem after receiving the tools?
Please keep the affected tools and send us clear photos or videos, the product specification, affected quantity and relevant batch or packaging information.
For machining-performance problems, please also provide the workpiece material, hardness, RPM, feed rate and cutting conditions so we can review the application together with the tool condition.
How are quality claims resolved?
We review the product, batch information, measurements and machining conditions to identify the cause of the issue.
If the problem is confirmed to be related to the supplied tools, we will discuss an appropriate solution such as replacement, remake or another agreed arrangement.
OEM, Reseller & Custom Tool Support
Review support for OEM marking, packaging, reseller materials and custom cutting tools.
Do you support OEM laser marking?
Yes. OEM laser marking is available for many cutting tools, including customer logos, brand names, model numbers and other required markings.
Please provide the logo file, marking content or reference before production.
What packaging options do you offer for reseller and OEM orders?
Standard HY packaging, neutral packaging and custom branded packaging can be arranged depending on the product and order requirements.
Custom labels, logos, packaging boxes and other branding details can be discussed before production.
Is there a minimum quantity for OEM laser marking?
Standard laser marking normally has no minimum order quantity. Customer logos, brand names or model information can also be marked for small orders, depending on the available marking area.
Do custom labels or packaging have a minimum quantity?
Yes. Custom labels and packaging normally have separate MOQ requirements. Custom labels generally start from around 2,000 pcs.
Unused labels can be kept for future repeat orders, so they do not need to be used in a single shipment. We also provide label design and printing service to make branded packaging easier to arrange.
The MOQ for custom packaging boxes depends on the box type, printing and design requirements and will be confirmed separately.
Can product images and catalogs be provided for resale?
Yes. Product photos, white-background images, PDF catalogs and available technical materials can be provided to support resale.
Additional product images, specifications or videos can also be discussed for specific products when required.
Catalogues et téléchargementsCan HY manufacture a custom tool from a drawing or sample?
Yes. Custom cutting tools can be developed from drawings, specifications, existing tool information or physical samples.
If complete dimensions or drawings are not available, you can send us the existing tool or sample. We can inspect the sample, confirm the key dimensions and requirements, and prepare a custom sample for evaluation.
Voir les outils de coupe sur mesureWill my drawings and specifications be kept confidential?
Yes. Customer drawings, specifications and custom-tool information are treated as confidential and used only for quotation, production and quality control.
Additional confidentiality requirements can also be discussed when necessary.
What information is required for a custom-tool quotation?
Please provide the drawing or reference sample, tool dimensions, tolerances, workpiece material and hardness, machining operation, required quantity and any coating requirements.
If some dimensions or specifications are not available, send us the existing tool or physical sample so the requirements can be reviewed before quotation.
What is the lead time for a custom cutting tool?
Simple custom tools can often be produced within about 7 days. Special coatings such as DLC or certain PVD coatings may add another 3–5 days.
Complex custom tools require individual confirmation. Custom inserts requiring new tooling or molds may take around 20 days.
Can I review previous custom-tool cases?
Yes. Selected custom-tool examples, product photos and similar applications can be shared where appropriate.
Customer drawings, proprietary dimensions and other confidential information are not disclosed.
View Custom Tool CasesProduct Selection & Machining Support
Use our technical resources for tool selection, machining parameters, troubleshooting and product information.
How do I choose the right cutting tool?
Use our Tool Selection Guides to compare tool types, workpiece materials, geometries, coatings and applications.
If you are unsure, send us the workpiece material, machining operation, required size and application details, and we can help recommend suitable options.
Can you cross-reference another brand or tool model?
Yes. Send us the existing brand, model or part number, together with the application if available. We can compare the key specifications and recommend a suitable HY alternative or custom option.
How can I check whether the current RPM and feed are suitable?
Use our Speeds & Feeds resources to check recommended starting parameters for different tool types and workpiece materials.
If you already have machining parameters, send us the RPM, feed rate, cutting depth, workpiece material and tool specification, and we can help review the current setup.
What information should I send if the end user has a machining problem?
Please provide the tool model and size, workpiece material and hardness, machine type, RPM, feed rate, cutting depth and coolant conditions when available.
Tool life, photos or videos of tool wear or breakage, workpiece finish and the actual machining process are also helpful for technical analysis.
Where can I download product catalogs?
Available product catalogs and technical PDF files can be previewed or downloaded from our Catalogs & Downloads page.
Additional product information can also be requested for specific tool categories.
What if the product I need does not have a public catalog?
Not all available or custom products are listed in our public catalogs. Send us the product model, dimensions, drawing, photo or reference sample and we can check suitable standard or custom options.
Still Have a Question?
If you need more information about products, ordering, customization, shipping or technical requirements, contact our team and tell us what you need.